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Haka Hotel Newmarket is our flagship hybrid hotel. Expect all the hotel essentials but none of the fuss! By choosing to focus on clever design, ultra-modern technology and shared spaces we offer the modern traveller new & stylish ways to stay connected. Our hotel accommodation ranges from smart private rooms, studio rooms with outside decks, & innovative hotel-standard bunk rooms. All rooms have private bathrooms & free unlimited Wi-Fi as standard. Add to this our sunny style-led interiors, shared work space and an in-house coffee hub, and you have Auckland's most forward thinking hotel. As with all Haka Hotels, Haka Hotel Newmarket is carefully crafted to maximise your experience of New Zealand’s cities. Whether your focus is recharging, exploring or business, our blend of personalised service, creative attitude & commitment to quality will make your journey seamless.


Address 1: 9 Manukau Road , Newmarket

City: Auckland

Postal Code: 1023

Contact Name: Reception

Phone: 09 281 3612

Email: newmarket@hakahotels.com

Amenities
  • Baggage storage
  • Lounge
  • Custom Bunks
  • 24-hour Check-In
  • Car Parking
  • laundry facilities
  • Free Wi-fi

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 03:00 PM

Check-Out: 11:00 AM

Late Check-Out Hour: 12:00 PM

Late Check-out Fees: 50%

Late check out (after 11:00 AM and before 12:00 PM) may result in a fee.

Property and Cancellation Policies:
CANCELLATIONS
  1. If you need to cancel or amend your booking, please provide at least 2 days’ notice to avoid cancellation charges. 
  2. A maximum cancellation charge of 2 nights may apply and is calculated using the amount of notice given: 2 days’ notice = no charge; 1 days’ notice = 1 night charge; On the day of arrival = 2 night charge
Terms and Conditions

Terms & Conditions | Haka Hotels

RESERVATIONS

1.   Rates
All rates displayed are in NZ dollars and are inclusive of taxes.
We adopt dynamic pricing and the price of our rooms, products andservices fluctuates based on demand and other factors.  Before confirminga reservation or purchase, we will provide you with a total price for therequested number of rooms and nights, together with the charges for anyadditional products or services you may have added.  Depending on the roomrate selected, payment may be due at the time the reservation is made throughour site or at a later date, such as upon check-in at the relevant hotel.
Unless otherwise indicated extras such as airport shuttle, breakfastand other gratuities are not included in the rate but you may be able to addthem to your reservation during the booking process or they may be available toyou during your stay.    

2.   Payment
Payment of the full booking amount is taken two days prior to thearrival date. This payment will be taken from the credit card registered to thebooking unless otherwise organised.
Haka Hotels are not responsible for currency conversion and thereforeany questions regarding currency conversion must be directed to your creditcard company. 

3.   Pre-Authorisation &Deposit
All reservations must be guaranteed with a valid credit card at time ofbooking. A deposit is not required, except for Agent and Advance Rate GroupBookings.
We pre-authorise all credit cards on the day of arrival to check forvalidity and sufficiency of funds. Please note this process validates thepresented credit card, and protects both the cardholder and merchant fromincreasing fraud incidents. We may pre-authorise a credit card for any chargeswe determine that the guest may be likely to consume during their stay. Thismay also include an amount to cover a security bond / deposit for damages. Thepre-authorised amount is set aside by the credit card company for a period ofup to 10-days. The pre-authorisation will affect your available funds and / orspending limit. For more information on this practice we suggest the cardholdercontact their card issuer. No money is taken from your credit card but it willshow as a 'Pending Transaction' and you may choose to use a different paymenttype to pay your final bill. 

4.   Cancellation Policy

We require minimum of 48 hours’ notice prior to the date of arrival forall cancellations or amendments to accommodation reservations.
Any change to the arrival date, departure date or room type of thisreservation is subject to the hotels availability at the time the change isrequested and may result in a possible rate change or an additional fee.
Non-refundable bookings have no option to cancel or receive a refund ata later date. Bookings made via an online agent such as Booking.com, Expedia or Ctripmust be cancelled by the guest via this agent before Haka Hotel is able toformally cancel the booking.
Haka Hotel will operate within the Consumer Guarantees Act &Fair-Trading Act.  

5.   Our right to cancel

We may cancel your reservation at any time with immediate effect bygiving you written notice (which includes e-mail) if you do not pay us when youare required to do so or you breach the contract between us in any othermaterial way. If we cancel your reservation where you are at fault, we reserveour legal rights in respect of your breach of contract.
We may also cancel your reservation if an event outside of our control(including industrial action, acts of terrorism, explosion, fire, flooding, andfailure of power and/or water supplies or emergency evacuation) means that weare unable to make your room available to you.  In such event we willcontact you to let you know as soon as possible and if you have already paidfor your room, we will refund your payment to you, or if you have not yet paid foryour room, you will not have to make any payment to us.
Save as set out above, we will not be liable or responsible for anyfailure to perform, or delay in performance of, any of our obligations that iscaused by an event outside of our control.  Such limitation of liabilitydoes not affect your statutory rights. 

6.   Group Bookings

A reservation of four rooms or more is usually considered a groupbooking and cannot be made through our site. For group bookings please phone oremail the relevant hotel. We reserve the right to terminate a reservation offour or more rooms, either through a single transaction or multipletransactions, which we determine was made through our site in a fraudulentmanner or in such a manner so as to avoid the group booking requirement.   

7.   Third Party Bookings

Bookings made through a third-party website are subject to that site’sterms and conditions. Please be aware these may differ from ours.   

8.   Children

 Guests must be a minimum of 18 years of age, unless accompanied by legalguardians. We require valid identification on check-in in the form of aDriver’s License or Passport. 

9.   Pets

 Assistance dogs, such as guide dogs, hearing dogs, and dogs for thosewho are disabled, are permitted. Otherwise we uphold a strict no pets policy. 

10.  Maximum Room Occupancy

The maximum number of guests per room type is clearly specified on ourwebsite and via all our online agent sites. Failure to book appropriaterooms/bed numbers for your group may result in members of your party being turnedaway and/or penalty charges.  

11.  Eligibility

Guests must be at least 18 years old in order to make a reservation orcomplete a purchase through our site or any other booking channel. In usingthis website and submitting credit card details you represent and warrant thatyou are of sufficient age to create a legal binding obligation for anyliability incurred. For the avoidance of doubt, any persons aged 17 years oryounger must be accompanied by a parent or guardian for the duration of theirstay in one of our hotels.
All guests must provide valid identification in the form of a Driver’sLicense or Passport at check-in. 

Privacy of Information – WebsiteUse

Haka Hotels recognises the privacy concerns of its customers, clients,guests, contacts and the users of its website. We store your details in ourProperty Management System as a profile. Which in the future can be used forany other bookings which will already have your preferences mentioned so we cancater all your needs.   

ARRIVALS & DEPARTURES
 

1.   Check-in
Check-in is from 3pm.  
If you arrive earlier on the date of your stay we are more than happyto hold your bags for you until your room/apartment is available.
Early check-in is subject to availability on the day of arrival.
We require valid identification on check-in in the form of Driver’sLicense or Passport and evidence of your booking reference for bookings madevia travel agents and OTA websites.
The guest is not entitled to the provision of specific rooms unless theHotel has confirmed this in writing.  

2.   Late arrivals
We request that guests advise us of late arrival plans (arrival timesafter 20.00 NZT) prior to date of arrival. In these instances directions on howto obtain the room key will be informed by the Haka Hotels Reservations Team.
Entrance into the Haka Hotel building will be treated as an acceptanceto our terms and conditions. 

3.   No Show

In the event that the (a) guest does not arrive for their booking, thebooking will be cancelled in its entirety at 09.00 NZT on the morning after thereservations set arrival date. Haka Hotels shall inform the guest of chargespayable, which may range from the cost of one to two nights depending on thelength of booking. The Hotel is not obliged to keep the room/apartmentavailable after this time.  
If remaining nights are required by the guest, the guest must notifythe Hotel before 09.00 NZT and request that the Hotel sends an updatedconfirmation with amended dates of the reservation in writing. The remainingnights will then function as a new booking and the same No Show terms willapply. 

4.   Check-out
Check-out time is 11am. We request that guests fully vacate theapartment by this time. Belongings cannot be stored in the apartment after thistime however we have secure storage available on request. 
Late check-out is subject to availability, must be pre-arranged and mayincur additional charges.  
If you wish to extend your stay please contact the team with as muchnotice as possible; extensions are subject to availability and may result in aroom move. If you wish to shorten your stay this must be done with at least 24hours’ notice of your new check-out date.  Any delays in vacating room after 11am will result in an additionaldelay fee on the top of the room rate.    

5. Non-Guest Visitors

All non-guest visitors must be met by a named guest and signed in atreception before accessing the building. The named guest is responsible for thevisitor whilst onsite and liable for any damages, and room fees for that thevisitor incurs.
There is a maximum of two non-guest visitors allowed access to thebuilding per room/apartment unless otherwise pre-authorised with management.These visitors must be signed out by 10pm in compliance with our Fire andEgress process.
If Haka Hotel guests wish to add extra people to their room occupancythis must be pre-arranged with the front desk team and must not exceed thecapacity of their room/apartment.   

YOUR STAY
 

1. Smoking

Smoking is not permitted inside any part of Haka Hotel buildings, thisincludes the use of vapes. There are designated areas for smokers outside thebuilding. Any guest who smokes inside the rooms are liable to pay a cleaningfee. Any guest suspected or caught altering with smoke detectors or sprinklerswill be asked to leave the property immediately without refund.  

2.   Fire Alarm Charges

Our fire alarms are automatically connected to the fire service. Ifthere is evidence to suggest that a heat or smoke sensor has been set offpurposefully or through a guest’s active negligence, heavy use of aerosolproducts or smoking/vaping in the building the guest will be liable to pay thefire service call out charge (NZ$1200). Any guest suspected or caught alteringwith smoke detectors or sprinklers will be asked to leave the propertyimmediately without refund.  

3.   Strong Odour Foods
We ask guests to refrain from cooking strong odour foods (shellfish,fish, cabbage) in their apartment/room. If an apartment/room is leftuninhabitable after check-out due to strong odour we reserve the right tocharge the guest a cleaning fee.  

4.   Social code

For a stress-free stay for all our guests in the hotel, Haka Hotelsrequests that you be mindful of other guest trying to rest. After 10pm werequest you to respect all other guests and keep the noise level to a minimum.Should we receive any noise-complaints this will be considered as a firstwarning and if repeated, we reserve the right to ask you to leave the hotelpremises quietly.  

5.   Liability
a) The hotel is liable with due care and diligence of a prudentbusinessman for its contractual obligations. The guest has no right to claimfor compensation. This does not apply to damage due to injury of life, body orhealth, if the hotel is responsible for the breach of duty, other damages basedon deliberate or gross breach of duty of the hotel and damages based ondeliberate or negligent offence of contractual obligations of the hotel. Abreach of duty of the hotel is on par with a legal representative or avicarious agent. Should there be any disturbance or imperfection in service,the hotel will resolve the matter upon knowledge or reproach by the guest. Theguest is obliged to make a reasonable contribution in order resolve the problemand to minimize the possible damage.  
b) We are liable to you as a result of our breach of these PurchaseTerms for reasons within our control, we shall only be liable for losses thatare direct losses and a reasonably foreseeable consequence of such breach.
Except as prohibited by applicable law or as set out in the “LIMITATIONOF OUR LIABILITY” section, our maximum liability to you, whether in contract,tort (including negligence) or for breach of statutory duty shall in no eventexceed the price of your reservation and purchase, if applicable, unless theHotel Proprietors Act 1956 applies, in which case our liability will be limitedto the maximum prescribed under that Act.
c) The hotel executes wake-up calls with due care.
d) Messages, correspondence and consignments for guests are handed withdue care. The hotel will take care of the delivery, storage and (if requested)forwarding at the guest’s costs. The client has no right to claim forcompensation except in the case of intent or gross negligence. 

6. Damage

If you or any member or invitee of your group causes damage to thehotel, injures other guests or their property, or otherwise breaches any ofthese Purchase Terms, we reserve the right to:
*  Cancel yourreservation with immediate effect and (if appropriate) eject you from thehotel;
*  Retain all sums paidby you and/or charge you the full amount of your reservation; and/or
*  Refuse futurereservations from you and/or refuse you entry or accommodation at any of ourhotels.   
We will not be liable for any refund or compensation in suchcircumstances. 

7. Lost property
Belongings that are left behind and found by the staff at Haka Hotelwill be securely stored for up to 90 days. After this time items will bedonated to our favoured local charity. Haka Hotel are not liable for lostproperty and storage.
If you believe you have left behind any of your personal belongings,please contact the hotel reception so this can be traced and returned to you assoon as possible.
Guests are liable for handling, postage and courier costs or chargesfor returning lost property. Alternatively, lost property can be collected inperson from the Hotel Front Desk. 

8. Disputes procedure

Where you feel that we have not responded adequately to your enquiry,or otherwise wish to raise a dispute with us, you can contact us at joelle@hakahotels.com We will endeavour to resolve the matter promptly.  

9. Travel Insurance
Haka Hotels strongly recommend that at the time of booking you purchasecomprehensive travel insurance to cover items including but limited to: loss ofbooking amount through cancellation, loss or damage to personal luggage orpossessions, loos of money and medical expenses. 

10. Social Media

When you post and/or tag any social media content (including, withoutlimitation, photos, text, graphics, audio, video, location information,comments or any other materials) in relation to one of our Haka Hotelsproperties on social media sites (such as Instagram or Facebook) ("SocialContent"), we may request your permission to use this Social Content inconnection with our business. Such use may be in conjunction with our website,electronic media and/or print material.  By consenting to our request to use your Social Content, you agree tous publishing your name or username associated with that content, and using allor any of your Social Content.
You agree, represent and warrant that:
• You own, or have obtained from third parties, all appropriate rightsin your Social Content.
• The Authorised Entities' use of your Social Content will not violatethe intellectual, proprietary or other rights of any third party, or anyapplicable law.
• The Social Content is not libellous, defamatory, obscene,pornographic, abusive, indecent, threatening, hateful, offensive or otherunlawful. 
You release the Authorised Entities from any liability relating to itsuse of your Social Content in accordance with these Social Media Terms. 

WEBSITE TERMS OF USE


Accessing our site

Our site is made available free of charge.  However, if you accessour site through a mobile device, your mobile service provider may applyadditional charges.
We do not guarantee that our site, or any content on it, will always beavailable or be uninterrupted.  Access to our site is permitted on atemporary basis.  We may suspend, withdraw, discontinue or change all orany part of our site without notice.  We will not be liable to you if forany reason our site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you toaccess our site.  You are also responsible for ensuring that all personswho access our site through your internet connection are aware of these Termsof Use and that they comply with them.   

Prohibited Conduct

You agree not to use our site or transmit any information orcommunications to or through our site in a manner that violates any domestic orinternational law or is (or is intended to be) fraudulent or abusive.  Allinformation or communications transmitted to or through our site must not:contain any defamatory, libellous or obscene material, as determined by us;infringe upon the rights of any third party; or contain or otherwise constitutejunk mail, spam, solicitations (commercial or non-commercial) or bulkcommunications of any kind.
We and our affiliates may cancel or modify any transaction (or any partthereof) where it appears that you have engaged in fraudulent or inappropriateactivity or where it appears that the transaction contains or resulted from amistake or error. 

INTELLECTUAL PROPERTY RIGHTS
 
We (by ourselves or through our affiliates) are the owner, licensee orpermitted user of the intellectual property rights in our site and of thecontent and material published on it.  Those works are protected bycopyright laws and treaties around the world.  All such rights arereserved.
You must not use any part of our site for commercial purposes withoutobtaining a licence to do so from us or, as the case may be, our licensors.
You must not copy, display, modify, download, reproduce or transfer toa third party any of the content or materials on our site in any way withoutour prior written permission.  However, unless otherwise stated on oursite, you may print and/or download an extract of any page(s) from our site foryour personal use provided you: do not modify the printed copies or extracts;do not use any illustrations, photographs, video or audio sequences or anygraphics separately from any accompanying text; and ensure that our status (andthat of any identified licensors or contributors) as the owners of content onour site is acknowledged.  If you breach this provision, your right to useour site will cease immediately and you must, at our option, return or destroyany printed copies or downloaded extracts of our site.
The trademarks, trade names, logos and trade dress displayed on oursite (collectively, the "Trademarks") are registered and/or commonlaw Trademarks of us, our affiliates and various third parties as the case maybe.  The following are some of the Trademarks that are owned by us or ouraffiliates:
Haka Tours
Haka Educational Tours
Haka Snow Tours
Haka Lodges

Viruses

Haka Hotels does not and will not guarantee that any file and/orprogram available for download and/or execution from or via this website isfree from viruses or any other condition that may damage or interfere withdata, hardware or software that may be used. On agreeing to these terms yourelease Haka Hotels from all responsibility for the consequence of its use andtake responsibility for all risk of use of programs and files on this website.